Privacy policy

# Privacy Policy – URBANIMO

At **URBANIMO**, protecting your personal data is a priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

## 1. Data Controller

The data controller responsible for processing your personal information is **URBANIMO**.

If you have any questions regarding the protection of your personal data, you may contact us at:

**Email:** [contact@urbanimo.com](mailto:contact@urbanimo.com)

## 2. Data We Collect

We collect different types of personal data when you use our website or place an order, including:

* **Contact Information:** first name, last name, email address, shipping address.
* **Payment Information:** credit or debit card details and payment-related information required to process transactions.
* **Browsing Information:** IP address, browser type, visited pages, time spent on the website, and related analytics data.
* **Account Information:** login credentials, order history, and account preferences.

## 3. How We Use Your Data

The personal data collected is used for the following purposes:

* **Order Processing:** to manage and process your orders, payments, shipping, and returns.
* **Customer Support:** to answer your questions, handle complaints, and provide assistance.
* **Marketing and Promotions:** to send you information about our products, special offers, and events, subject to your prior consent where required.
* **Service Improvement:** to analyze and improve our products, services, and user experience.
* **Security and Fraud Prevention:** to ensure the security of our website and protect against fraud or abuse.

## 4. Data Sharing

Your personal data may be shared with third parties in the following cases:

* **Service Providers:** We may share your information with third-party providers who perform services on our behalf, such as payment processing, shipping, marketing, and customer support.
* **Legal Obligations:** We may disclose your information if required by law or in response to lawful requests from public authorities.
* **Protection of Rights:** We may share your data to protect our rights, property, security, or those of our users.

We do not sell your personal data to third parties.

## 5. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

## 6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected or to comply with legal obligations. Transaction-related data may be retained for accounting and tax purposes as required by applicable law.

## 7. Your Rights

In accordance with applicable data protection regulations, you have the following rights regarding your personal data:

* **Right of Access:** You may request access to the personal data we hold about you.
* **Right to Rectification:** You may request correction of inaccurate or incomplete personal data.
* **Right to Erasure:** You may request deletion of your personal data, subject to legal retention obligations.
* **Right to Restrict Processing:** You may request limitation of the processing of your data under certain circumstances.
* **Right to Object:** You may object to the processing of your personal data for direct marketing purposes.
* **Right to Data Portability:** You may request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at:

**Email:** [contact@urbanimo.com](mailto:contact@urbanimo.com)

## 8. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content and advertising.

## 9. Changes to This Privacy Policy

**URBANIMO** reserves the right to modify this Privacy Policy at any time. Any changes will be published on this page along with an updated revision date.

We encourage you to review this page regularly to stay informed about how we protect your personal information.

## 10. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

**Email:** [contact@urbanimo.com](mailto:contact@urbanimo.com)