Shipping policy

 

# FAQ

### 1. What type of clothing does URBANIMO offer?

URBANIMO offers modern streetwear apparel designed for those who value style, comfort, and individuality. Our collections include oversized hoodies, t-shirts, jackets, pants, and everyday essentials inspired by urban culture.

### 2. How do I place an order?

Browse our collection, select your favorite item, choose your size, and click “Add to Cart.” Then follow the checkout steps to complete your order securely.

### 3. Do you accept returns?

Yes. You can return eligible items within 14 days of receiving your order, provided they are unworn, unused, and in their original condition.

### 4. Do you offer free shipping?

Yes, we offer free shipping on selected orders and destinations. Shipping conditions may vary depending on your location and current promotions.

### 5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping updates.

### 6. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure online payment methods available at checkout.

### 7. How can I contact customer support?

You can contact our support team anytime through our contact page or by email at:

**[contact@urbanimo.com](mailto:contact@urbanimo.com)**

### 8. Do you offer limited collections or exclusive drops?

Yes. URBANIMO regularly releases limited streetwear drops and exclusive collections. Follow us and subscribe to our newsletter to stay updated before items sell out.

### 9. How do I create an account?

Click on “Sign Up” at the top of our website and follow the instructions to create your personal account.

### 10. How do I choose the right size?

Each product page includes a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for an oversized streetwear look.